Frequently Asked Questions:
How do I get past your phone system, I really need to talk to a "live person"?
We prefer you don't do this but we can understand sometimes you need to get through when our staff is to busy to answer the call and you can't wait for a call back. You can pretend you are a doctor and push option "1". This will work during normal business hours as the "doctor's line" rings with a different tone and will be answered.
If this doesn't work you can call back and push option "8". This will bypass the office completely and will get you the answering service and they will page your doctor. This works anytime and is also the way to reach the doctor outside of regular office hours.
What hospital is Harbor associated with?
Advocate Illinois Masonic Medical Center click on this link to learn more.
My cardiologist is at Northwestern can I still see him?
Yes you can see your cardiologist or other specialist as we feel that relationship is important. If you are hospitalized at Northwestern he will arrange for care there. We will follow you after discharge. Ask your specialist to send information to us so we can remain up to date with your care.
Where is Dr. Consalter?
Dr. Consalter left our group mid 2007. He has his own practice located on Chicago's southside. He is still on staff at Advocate Illinois Masonic Medical Center and covers our inpatients when we are not on call.
Why can't I get a refill on my cholesterol medication, My numbers were "good" last year?
We don't want anyone to run out of medication that they need. However, if you haven't been to the office in over a year we will not be able to monitor the effects of that medication. You also will miss out on health maintenance you may need such as breast cancer or prostate cancer screening. Just call or send an email to schedule a visit and we will refill your prescription with enough medication until your appointment.
I called my pharmacy for a refill and they said I need "doctor's authorization" for more refills. How do I obtain that?
Use your pharmacy's electronic refill system. This will trigger a notification direct to your doctor through our electronic prescribing link to the pharmacy. This is usually faster than calling the office and is more accurate. If this doesn't work then go ahead and contact us.